Frequently Asked Questions
General Information
ReferralAssist created our virtual consultation service as a quick and affordable way to help anyone needing an imaging referrals. The service pairs the individual with a licensed provider that can write an imaging order. To utilize the service:
- Visit our virtual consultations page to submit your consultation request.
- Within 24 business hours, a provider will review the request and write an imaging order based on medical necessity.
The cost of the virtual consultation is a flat $40.
Yes. Virtual Consultations can only be requested for imaging services.
ReferralAssist uses contracted telemedicine services to provide consultation. ReferralAssist ensures that all collaborating virtual providers are licensed to write imaging orders. Beyond this, ReferralAssist makes no warranties.
If a consultation has not occurred, give us a call at 855-346-5152 or email us at info@radiologyassist.com.
Yes. The virtual consultation service is available to patients in all 50 states.
Yes. You are welcome to utilize the service more than once.
Referrals
Yes, you will receive an email with a secure link to download your imaging order once it is generated.
Upon completion of your consultation, ReferralAssist receives your referral within the same business day.
An imaging order is always as per the provider’s discretion. If imaging is not warranted, the provider should explain the medical reasons why.
No. Your payment to ReferralAssist is for a consultation and not for any particular outcome.
Imaging centers typically send a copy of your reports to the ordering physician by default. If you have a virtual consultation, it is very important that you discuss with the virtual consultation service as well as the imaging center how you will obtain your reports. It is advised to make arrangements with the imaging center at the time of service. ReferralAssist does not have access to patient reports.
A refund can not be given once a consultation has been completed or referral provided. However, you are free to use the imaging order at any imaging center even outside of RadiologyAssist.
Virtual Consultation
Business hours for the virtual consultation service are Mon-Fri 8am – 5pm (CST).
No. The virtual consultation program is designed for non-emergent situations only. Do not not use this service if you are experiencing a medical emergency or if you have any pressing time commitment matter.
No. The virtual consultation can only be requested for imaging services.
Following your request submission, you will receive an email with a support phone number for the tele-medicine service. You may call the support number to see if it is possible to have your record reviewed.
If you missed a call from the provider, you should receive an email with instructions on how to proceed. If you do not receive an email, please either wait for another call or call ReferralAssist for refund and submit a new request.
If you would like to schedule a time to speak with the provider, you can add this information within your consultation request. Please note that this is at the discretion of the virtual consultation provider and the provider may be unable to arrange a specific time for a call.
No. This is an asynchronous consultation service.
Yes. You can obtain multiple referrals from your consultation. This can be discussed with the provider and is at the discretion of the provider.
If a consultation has not occurred, please call us at 855-346-5152 or email us at info@radiologyassist.com to cancel the request.
Imaging Centers
Fill out a short form with the patient’s name and contact info. They’ll receive a consultation link. Our licensed provider reviews their case, and if needed, faxes a referral directly to your imaging center.
Our service simplifies and expedites the referral process for diagnostic imaging. We offer a solution for patients without referrals, increasing a centers patient intake, while saving patients money.
Our partnered providers can facilitate referrals for various diagnostic imaging, including X-Rays, MRI, Ultrasound, Mammograms.
We CANNOT provide referrals for:
No, our service is offered to imaging centers at no charge, additionally patients save $5 on their consultation when referred by an imaging center.
Yes, we take data security and compliance seriously. Our service is fully compliant with healthcare regulations, including HIPAA. We implement stringent security measures to protect patient data.
ReferralAssist uses contracted telemedicine services to provide consultation. ReferralAssist ensures that all collaborating virtual providers are licensed to write imaging orders. Beyond this, ReferralAssist makes no warranties.
We Are Here to Help!
Phone:
855-346-5152
Fax:
855-345-5222
Email:
info@referralassist.com
Office Address:
2100 Valley View Ln. Suite #490 Farmers Branch, TX 75234
Hours:
